About
TouchPoints.health
TouchPoints.health is practice management software built for UK private consultants and clinics. Founded in London, the platform brings scheduling, patient records, Healthcode billing, medical transcription, invoicing and secure patient communications into a single cloud-based system. It is ISO 27001:2022 certified and all patient data is hosted in the United Kingdom.
Our
Story
TouchPoints.health was founded by Dr Alex Almoudaris a surgeon with over 17 years of clinical experience in the UK healthcare system.
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After founding and running his own private clinic, Alex experienced first-hand the frustrations that every consultant and medical secretary knows too well: practice management software that felt dated, clunky and disconnected from how modern private practice actually works.
Systems that required workarounds for basic tasks. Platforms that bolted on features as expensive extras. Software that had not meaningfully changed in years.
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After exiting the clinic, Alex set out to build what he wished had existed from day one: a practice management platform designed around the real workflows of consultants and PAs, not adapted from generic business software or imported from a different healthcare system.
During development, a growing body of research confirmed what clinicians already knew instinctively: poorly designed medical software is making doctors burn out.
A landmark study published in the Mayo Clinic Proceedings found that electronic health record systems scored an F grade on standardised usability testing, with poor usability directly associated with increased physician burnout. The American Medical Association has since identified burdensome EHR systems as a leading contributing factor in the physician burnout crisis.
Researchers have termed this phenomenon EHR-related burnout, driven by excessive click counts, complex navigation, cognitive overload and time spent on documentation rather than patient care.
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TouchPoints.health was built to be part of the solution, not part of the problem. We worked with behavioural design specialists to scrutinise every screen, workflow and interaction.
The goal was to reduce cognitive load at every step: fewer clicks to complete common tasks, cleaner visual hierarchy so the information you need is immediately apparent, and logical workflows that mirror how consultants and PAs actually think and work.
Features like two-click dictation, one-click reporting and intelligent defaults are not gimmicks - they are the direct result of designing software around how clinicians' attention and decision-making actually function under time pressure.
