Used and trusted by Consultants at
Features
The benefits and features of TouchPoints.health include-
Unique Design
Our unique design streamlines your workflow as a doctor or PA. Our unique intuitive design and features significantly reduce your administrative time.
Reporting
Download meaningful reports with 1-click for audit or accounting, saving you time and effort.
Medical transcription
Experience the precision of our real-time multi-speciality British medical transcription technology. Your clinic letters are transcribed accurately, first time, every time.
White-glove on-boarding
We set-up your letter templates and everything you need to get started with minimal hassle.
Invoicing
Discover the ease of directly invoicing through Healthcode, plus effortlessly collect self-pay and excess payments. Simplify your billing processes.
Specifically for Consultants
Designed by doctors for doctors. Our insight means a platform that seamlessly integrates into your workflow.
See the difference
Dictate a clinic letter in only 2 clicks from log-in
​
Complete clinic admin, in clinic
Plus
timelines
Informing patients along their entire healthcare journey and beyond
Personalised patient touchpoints
Clinician curated and personalised for every patient
Time relevant
The right touchpoint at the right time
Real-time reporting
Detect milestone deviations as they happen
What is the need?
Kazaure et al. JAMA Surgery 2012; Gordon et al. Patient Safety in Surgery 2015;
TouchPoints.health is a first in class, secure, cloud-based, omnichannel medical practice management platform. Designed specifically for Consultants and clinics.
TouchPoints.health uniquely places real time outcome reporting for clinicians at its core.
This is combined with personalised time-relevant patient touchpoints that drive engagement and satisfaction.
​
The new way to manage your private medical practice.
Practice Management for UK private doctors– all your workflows, one streamlined platform.
TouchPoints.health is built exclusively for private doctors and clinics in the UK. Our secure, cloud-based platform brings scheduling, billing, patient records, and communications together in one easy-to-use system. Designed to fit seamlessly into your daily workflow, it helps you save time, reduce admin, and focus on what matters most—delivering excellent patient care.
Features included
Simplify Your Clinic Workflow
Online Booking & Automated Appointment Reminders
Allow patients to book at their convenience and receive automated reminders by email or SMS, helping reduce no-shows and keep your schedule running smoothly.
Patient Records & Notes in One Place
Access complete patient histories, structured clinical notes, and attached files in seconds. Everything is stored securely and is available wherever you are.
Invoicing & Payments at Your Fingertips
Create professional invoices in just a few clicks, track payments, and manage outstanding balances without leaving the platform.
Telehealth Integration & UK-Friendly Compliance
Deliver virtual consultations with built-in video tools, while meeting UK data protection standards and ISO 27001 requirements.
Why Choose TouchPoints.health?
The Only Platform You Need
Whether you run a busy multi-consultant clinic or work solo, TouchPoints.health brings every part of your practice into one secure, cloud-based system.
From online booking and patient records to invoicing, insurer billing, and secure communications, you can manage your entire practice without juggling multiple tools or subscriptions.
The Most User-Friendly Experience in the Market
Designed for healthcare professionals, not IT specialists, TouchPoints.health makes complex tasks simple.
Every feature is intuitive and streamlined, whether you are a consultant reviewing notes between theatre cases, or a PA coordinating a full clinic list. If you can use email, you can master our platform.
Trusted and Loved by PAs and Solo Doctors
Personal Assistants and clinic managers tell us TouchPoints.health saves hours of admin each week, while independent consultants value the ability to run their entire practice single-handedly from any device. Quick access to patient records, effortless document creation, and one-click communications make it the platform professionals rely on every day.
A unique fully customisable platform
Designed from the ground up by clinicians and world experts in health outcome.
​
Record the patient outcome you need, when you need them.
​
Not just another medical records system. TouchPoints.health is the next generation of healthcare analytics and communication.
​
A new generation of practice management software and electronic medical records.
Cloud based Analytics
Real-time meaningful clinical analytics using advanced machine-learning.
Data Science Acceleration
Capture meaningful process and outcome metrics.
Versatility in Application
Complete end-end solution with custom integrations.
Omnichannel Patient Communication
Automated reactive and measurable communication platform.
Who is TouchPoints.health for?
TouchPoints.health is designed to meet the needs of Consultants of any speciality. Whether you run an independent practice or manage a clinic team, the platform adapts to the way you work.
​
Independent Consultants
For consultants who want to focus on patients, not paperwork. TouchPoints.health takes care of scheduling, billing, and reporting so you can reclaim valuable time.
​
Secretaries and PAs
We give medical secretaries and PAs the tools to streamline their daily workload — from managing diaries and insurance forms to handling patient communication in one secure place.
​
Clinics and Group Practices
Multi-consultant clinics benefit from shared scheduling, centralised invoicing, and consistent data across the whole team.
First in class
Omnichannel secure healthcare communication and outcome platform
Unprecedented Actionable Clinical Insights.
What is a touchpoint?
A touchpoint is every time and any manner a patient interacts with your healthcare organization. Be it- person-to-person, via your website, an app, SMS, questionnaire or any other form of communication.
These types of engagements can occur at any time throughout a patients journey.
Every interaction a patient has with a healthcare service, is an opportunity to strengthen the relationship, record outcome, prevent complications, reduce unnecessary admissions and drive greater clinical engagement.
​
TouchPoints.health brings these interactions into one platform with real-time analytics to maximize your insights and patients care.​
Why communication matters
£1B
Annual cost of poor communication in NHS
22%
Patients dissatisfied with communication
50k
Consultations performed in a clinicians lifetime
£1.4B
Malpractice costs due to poor communication
38%
Patients discharged with poor instructions
Designed for
Solo private doctors
Clinics
Virtual Clinics
Patients
Maximise data capture post discharge or intervention
How optimising touchpoints improves outcome
TouchPoints.health allows you to engage with patients in a way previously unimaginable.
Interact with patients at time points set by you. Engage with them at every important milestone after discharge.
​
Personalise clinically relevant touchpoints for every patient.
Reduce complication rates using proactive multi-modal engagement.
Capture data in real-time curated by your clinicians for your clinicians.
Why are we called TouchPoints.health?
In a world of fragmented systems and rushed interactions, TouchPoints.health brings continuity, clarity, and connection to the patient experience.
Our name is a commitment to better-designed healthcare interactions both digital and human anchored in empathy, transparency, and respect.
Every touchpoint between a healthcare provider and their patient is an opportunity to deliver better care, build trust, and improve outcomes.
Is my information safe?
We take data protection extremely seriously and thus we are regularly externally certified by independent bodies to ensure your data is secure. We employ bank-level encryption for data held and transmitted. Our Information Management System is certified to ISO/IEC 27001:2002 by Perry Johnson Registrars, Inc. UKAS accredited.
Latest news / media
.png)
Latest posts
Working With
