Informing patients along their entire healthcare journey and beyond
Personalised patient touchpoints
Clinician curated and personalised for every patient
The right touchpoint at the right time
Detect milestone deviations as they happen
What is the need?
Kazaure et al. JAMA Surgery 2012; Gordon et al. Patient Safety in Surgery 2015;
TouchPoints.health is a first in class, secure, cloud-based, SaaS, Business-to-Business (B2B) omnichannel communication platform with real time reporting specifically for the healthcare sector.
TouchPoints.health uniquely places real time outcome reporting for clinicians at its core.
This is combined with personalised time-relevant patient touchpoints that drive engagement and satisfaction.
A unique fully customisable platform
Designed from the ground up by clinicians and world experts in health outcome.
Record the patient outcome you need, when you need them.
Not just another medical records system. TouchPoints.health is the next generation of healthcare analytics and communication.
Cloud based Analytics
Real-time meaningful clinical analytics using advanced machine-learning.
Data Science Acceleration
Capture meaningful process and outcome metrics.
Versatility in Application
Use alongside existing Electronic Patient Record systems with custom integration.
Omnichannel Patient Communication
Automated reactive and measurable communication platform.
First in class
Omnichannel secure healthcare communication and outcome platform
Unprecedented Actionable Clinical Insights.
What is a touchpoint?
A touchpoint is every time and any manner a patient interacts with your healthcare organization. Be it- person-to-person, via your website, an app, SMS, questionnaire or any other form of communication.
These types of engagements can occur at any time throughout a patients journey.
Every interaction a patient has with a healthcare service, is an opportunity to strengthen the relationship, record outcome, prevent complications, reduce unnecessary admissions and drive greater clinical engagement.
TouchPoints.health brings these interactions into one platform with real-time analytics to maximize your insights and patients care.
Why communication matters
Annual cost of poor communication in NHS
Patients dissatisfied with communication
Consultations performed in a clinicians lifetime
Malpractice costs due to poor communication
Patients discharged with poor instructions
Maximise data capture post discharge or intervention
How optimising touchpoints improves outcome
TouchPoints.health allows you to engage with patients in a way previously unimaginable.
Interact with patients at time points set by you. Engage with them at every important milestone after discharge.
Personalise clinically relevant touchpoints for every patient.
Reduce complication rates using proactive multi-modal engagement.
Capture data in real-time curated by your clinicians for your clinicians.