Benefits

Q: How long does implementation take?

Most practices can be set up quickly, most within a week. We configure templates, calendars and billing with you, then validate before go live.

Q: What does white glove implementation include?

Appointment templates, booking rules, calendars, user roles, and the core billing and payments workflow, configured to match how your clinic operates.

Q: Can I bill insurers directly through TouchPoints.health?

Yes. Create and manage invoices to all major UK insurers in-platform, aligned to your billing workflow, without repeated manual re-entry across external portals.

Q: Can I take self-pay payments through the platform?

Yes. Take self-pay card payments with one click using secure payment connections, linked to the relevant patient and invoice.

Q: Do you support prescriptions and home delivery?

Yes. Send prescriptions to patients for home delivery through integrated workflows, reducing the need to export data or switch systems.

Q: Will my team need to use multiple external systems?

The platform keeps key workflows in one place. Integrations reduce copy-paste and time spent logging into separate services.

Q: How do you handle security and data hosting?

ISO/IEC 27001 certified, UK-hosted data, AES-256 at-rest encryption, TLS in-transit encryption, role-based access controls and audit logging.

Q: Can I add users or features later?

Yes. Pricing scales as your practice grows, so you can start with what you need and expand over time.

TouchPoints.health

®

Secure

TouchPoints.health is designed to protect patient confidentiality and support robust governance. We are one of the few ISO/IEC 27001 certified systems available in the UK, with security controls embedded across our product, operations, and supplier management.

Data hosting and residency-

UK-hosted infrastructure for patient and practice data
Controlled access and least-privilege permissions

Encryption and transport security-

Encryption at rest using AES-256
Encryption in transit using TLS

Access controls and monitoring-

Role-based access control for all users
Audit logging to support traceability and operational oversight

Implementation and onboarding

TouchPoints.health includes a white glove implementation service designed to get your practice live quickly, with minimal disruption and strong configuration hygiene from day one. We do not just give you software. We help set up the operational foundations that makes the platform work for you from day 1.

What we set up with you-

Templates and workflows: appointment templates, booking rules, clinic locations, clinician profiles, and the day-to-day admin flows your team follows.
Calendars: clinic sessions, availability rules, and any recurring scheduling patterns you use.
Payments and banking connections: secure setup of self-pay payments so you can take card payments efficiently, including one-click payment links where appropriate.
Insurer billing configuration: setup that enables you to raise and manage invoices to major insurers directly through the platform, aligned to your billing workflow.

How implementation works-

Structured onboarding: we start with a short scoping call to confirm your clinic setup, user roles, and initial configuration requirements.
Configuration and testing: we configure templates, calendars, and billing settings, then test with your team to ensure the workflows match how your clinic actually runs.
Go live and support: we support your launch with guided training for admins and clinicians, and provide a clear route for refinements after go live.

Outcome-
By the end of onboarding, your clinic has a working, configured system with calendars, templates, payments, and insurer billing ready to use, supported by a white glove service team that stays close until everything runs smoothly.

Integrations

TouchPoints.health is designed so your core operational work happens in one place. Our integrations are built to reduce admin burden by keeping workflows inside the platform, so your team does not need to jump between external portals, re-enter the same information, or rely on copy-paste between systems.

What integrations enable you to do inside TouchPoints.health-

Insurer billing in-platform: create and manage invoices to all major UK insurers directly within TouchPoints.health, with the supporting workflow handled in one system rather than across multiple insurer sites.
One-click self-pay payments: take card payments for self-pay patients with one click, using secure payment connections that link payments back to the relevant patient and invoice.
Prescriptions and home delivery: send prescriptions to patients for home delivery without exporting data or moving between separate services.
Patient communications and notifications: streamline routine communications and reminders through connected messaging services, triggered from the same booking and billing workflows.
Documents and approvals: support secure document sharing and signing workflows where required, so clinic admin is completed within the platform.
Reporting and data export: produce operational and financial reports with structured outputs for bookkeeping, reconciliation, and analytics, reducing manual manipulation of spreadsheets.

Why this matters-
Integrations should remove work, not add it. By keeping billing, payments, prescriptions, communications, and reporting within TouchPoints.health.

Your team can operate with fewer logins, fewer duplicate records, and fewer errors caused by manual re-keying, while maintaining role-based access controls and audit logging.

Pricing

TouchPoints.health plans are very competitive. Pricing is payable monthly, which helps practices avoid large upfront outlays and makes it easier to adopt the platform progressively as your needs grow.

How pricing works-

Monthly subscription: predictable, recurring cost that supports budgeting and cash flow.
Scales with your practice: start with the essentials, then add additional users, or modules as your clinic expands.
Aligned to real usage: pricing is designed to match operational requirements such as scheduling complexity, billing needs, and workflow depth rather than forcing a one-size-fits-all package.

What this enables-
A monthly model lets you move quickly, prove value in live workflows, and expand configuration over time, without committing to a large initial implementation fee.

Frequently asked questions

Do I need to pay anything upfront?
No. Plans only require a monthly payment, so you can get started without large upfront outlays.

How long does implementation take?
Most practices can be set up quickly, most within a week, because onboarding is structured and supported. We configure your templates, calendars, and billing setup with you, then validate everything before go live.

What does “white glove implementation” include?
We help configure appointment templates, booking rules, clinic and clinician calendars, user roles, and the core billing and payments workflow. The goal is a working system that matches how your clinic operates, not a generic setup.

Can I bill insurers directly through TouchPoints.health?
Yes. You can create and manage invoices to all major UK insurers from within the platform, aligned to your billing workflow, without relying on repeated manual re-entry across external portals.

Can I take self-pay payments through the platform?
Yes. You can take self-pay card payments with one click, using secure payment connections, with payments linked back to the relevant patient and invoice.

Do you support prescriptions and home delivery?
Yes. You can send prescriptions to patients for home delivery through integrated workflows, reducing the need to export data or switch systems.

Will my team need to use multiple external systems?
The platform is designed to keep key workflows in one place. Integrations are used to complete tasks inside TouchPoints.health, reducing copy-paste and reducing time spent logging into separate services.

How do you handle security and data hosting?
We follow healthcare-grade security practices, including ISO/IEC 27001 certification, UK-based data hosting, encryption at rest (AES-256) and in transit (TLS), role-based access controls, and audit logging.

Can I add users or features later?
Yes. Pricing is designed to scale as your practice grows, so you can start with what you need now and expand over time.